I did however send the error log to you guys.

I got an error but unfortunately closed the box before copying the error. Again, tried every house keeping option but this time was not able to do a Full Cache Rebuild. Now today, I attempted to use PT4 only to have it stuck yet again at Downloading exchange rate information. The initial import from 'Get Hands While Playing' worked and the hands from the previous day were downloaded. I went through the long and tedious process of backing up the DB, downloaded and installed 9.3 and restored the DB. I read through the forums and found that some others had experienced this and upgrading postgresSQL to 9.3 solved the issue for them. I tried every house keeping option to no avail. Yesterday when I clicked on 'get hands while playing', PT4 gets stuck at Downloading exchange rate information. PT4 was working fine for the last 2 months or so. And I've had PT4 for many years now, so I don't think you can go wrong (to original poster and anyone else reading).I've already created a support ticket on this but have not gotten a response. That being said, I much prefer PT4 over DriveHUD when it comes to reports, stats, HUD creation, HUD placement, HUD 'remember layout' and overall presentation. I've also used DriveHUD for Bovada and I can say that their hand grabber works fine for cash/tournaments (but they created the hand grabber/converter for Bovada so that makes sense). And I understand the tournament hand grabber has just been released. In any case, I do want to reiterate that I've had no major issues with the hand grabber for cash games. I could only find the Hand histories for the one tournament - I have no idea where the other missing one is because it doesn't show up in my tournament stats.

I created a ticket last night and just updated it with the LOG compression files and the Hand histories. Interestingly, before I used the grabber for tournaments, I would just download the HH from Bovada the next day and those tournaments all have numbers like 34611618. When I go to 'Edit Tournament Results' only one of the SNG's shows with the name of M-20200513011752. However, when both tourneys were finished, only one showed up in my reports.

In the 'View Today's Hands' ('My Hands') I could see hands from both tournaments updating in the list. Yeah, I figure it could be a bug or bad luck or whatever since this is the first release.

Data mine pokertracker 4